Wednesday, August 10, 2005

Mr. Hines Responds

The response from the Customer Support Team:

Dear Ms. Rothschild:

We appreciate your interest in Pinnacle Foods Corporation.

The recipe for this product has changed as a result of our continuing efforts to
improve Duncan HinesĀ® products. Research and Development staff evaluate products
and investigate opportunities for improvement on a regular basis. Consumer
research is conducted to ensure these modifications are preferred. We have
forwarded your comments to our Marketing Team.

Thank you for taking the time to email us. Contact us again if we can be
of assistance in the future.

Sincerely,Teresa Madden
Consumer Services Representative000530370A

As I wrote a few days ago, Stella Doro made a change and then switched back after they realized it was a bad bad move. Spread the word and keep the complaints comin! Their cakes may not be the absolute best, but when it comes down to 1 hour before shabbat and you ran out of time to get the rugalach, where else are you gonna turn?

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